Warranty & Right of Complaint

Statutory Consumer Rights

This warranty is provided in addition to your statutory rights under Danish and EU consumer law. Under Danish law, you have a 24-month right of complaint (reklamationsret) for manufacturing defects present at the time of delivery.

Nothing in this policy limits or excludes your legal consumer rights.

Reporting a Product Issue

All issues, faults, defects, and warranty claims must be reported to Speediance After-Sales at after-sales@speediance.com.

This is the only channel through which product issues are registered and processed. Claims submitted through other channels may be delayed or redirected. To allow us to process your case, please include:

• Your order number and proof of purchase
• The product serial number
• A description of the fault, including when it first occurred
• Photos or video of the issue where relevant

Limited Warranty (Commercial Warranty)

Speediance offers a limited manufacturer's warranty covering defects in materials and workmanship, subject to the conditions outlined below.

Speediance is responsible for defects or damage that occur while the product is in Speediance's custody or during transport arranged by Speediance.

Speediance is not responsible for loss of personal data stored on the product. We recommend backing up any data before service or repair.

Except where prohibited by applicable law, Speediance is not liable for indirect or consequential losses such as loss of profits, business interruption, or data loss.

Speediance's total liability is limited to the purchase price of the product, unless otherwise required by mandatory law, including cases involving personal injury or property damage.

Warranty Coverage

You are entitled to warranty service if:

• The product was purchased from Speediance or an authorised retailer
• The defect occurs within the applicable warranty period
• The defect is not caused by misuse, improper installation, or external damage
• The product was purchased for private household use
• Valid proof of purchase and product serial number can be provided
• The issue has been reported to after-sales@speediance.com

Commercial use (e.g. gyms, hotels, studios) requires a separate agreement.

If a fault is discovered, please stop using the product and contact Speediance After-Sales at after-sales@speediance.com as soon as reasonably possible.

How to Obtain Warranty Service

1. Contact After-Sales Email after-sales@speediance.com with a clear description of the issue, your proof of purchase, and the product serial number. All product issues must go through this address.

2. Troubleshooting We may guide you through diagnostics remotely or recommend software updates.

3. Repair or Replacement If a manufacturing defect is confirmed within the warranty period, Speediance will cover repair or replacement and standard return shipping.

4. Non-Covered Cases If the issue is not covered, you will receive a cost estimate before any paid repair is carried out.

Please do not return a product before receiving return instructions from After-Sales. Unannounced returns cannot be processed.

On-Site Service (If Applicable)

During the warranty period, defective parts caused by manufacturing issues are provided free of charge. Labour, transport, stair carry, or accommodation costs may apply depending on location and service requirements.

Repair & Replacement

Speediance may repair defective components or replace them with equivalent new or refurbished parts. Replaced parts are covered for the remaining warranty period of the original product.

Warranty Period

The warranty period starts on the delivery date:

If delivery date cannot be documented, the purchase invoice date applies. If no proof of purchase exists, the warranty starts 30 days after production date.

What Is Not Covered

The warranty does not cover:

• Normal wear and tear
• Cosmetic damage (scratches, discoloration, dents)
• Improper installation, misuse, or failure to follow instructions
• Unauthorized modifications or repairs
• Damage caused by external factors (fire, water, power surges, extreme environments)
• Commercial use without agreement
• Software or third-party products

Resistance cables and pulleys are considered wear components and require regular inspection.

Additional Terms

Non-Transferable The warranty applies only to the original purchaser.

Data Responsibility Any personal data should be backed up prior to service.

Packaging for Returns Products must be packaged securely. Damage caused by improper packaging is the sender's responsibility.

Regional Service Warranty service is provided within supported regions. Cross-border service may incur additional costs.

Legal Notice

This warranty policy is governed by local consumer protection laws. If any part of this policy conflicts with mandatory legislation, local law prevails.

Speediance reserves the right to update this policy in accordance with applicable law.

Contact

Speediance After-Sales — after-sales@speediance.com