Terms of Sale and Delivery

Last updated: 16 September 2026

These terms apply to every purchase in this web shop delivered to Norway. We sell to consumers only. The terms supplement your rights under Norwegian consumer law and can never limit them. If anything here conflicts with the law, the law applies.

In short

• 14-day right of withdrawal from the day you receive the goods. No reason needed.
• Statutory protection against defects: 5 years from delivery for our training machines (2 years for accessories with a shorter expected lifetime).
• All prices are shown in Norwegian kroner (NOK) including 25% Norwegian VAT, customs and duties.
• Risk passes to you only when you, or someone you have appointed, receives the goods.
• If something is wrong, write to salg@boston.dk first.

1. Seller

Boston Group A/S (Speediance Nordic)
Mileparken 22, 3rd floor, 2740 Skovlunde, Denmark
Company reg. no. (Danish CVR): 19196003
Phone: +45 48 10 48 10 (weekdays 08:00–15:30 CET)
Email: salg@boston.dk

2. The contract

The contract is concluded when we have sent you an order confirmation by email. The confirmation contains these terms. Check it straight away and contact us if anything is wrong. We keep a copy of the contract.

3. Prices and payment

All prices are in Norwegian kroner (NOK) including 25% Norwegian VAT, customs and duties. We act as importer and prepay customs and VAT, so you pay nothing extra on delivery. Shipping and any other costs are shown clearly before you confirm the purchase. You pay with the methods shown at checkout: Visa, Mastercard, MobilePay, Klarna, Apple Pay and Google Pay. The amount is charged when the order ships. If you pay with Klarna or similar, the provider's own terms also apply.

4. Delivery

We deliver within Norway by freight carrier. We do not deliver to Svalbard or Jan Mayen. Large machines are delivered on a pallet to the kerb — that is, to the nearest drivable road at the address, but not into the home.

Stocked items are normally delivered within 2–7 working days. Unless otherwise agreed, we deliver no later than 30 days after your order. You receive tracking information when the order ships. If delivery is delayed we contact you, and a significant delay entitles you to cancel the purchase.

Inspect the goods and the packaging on receipt. Note any visible transport damage on the waybill and contact us as soon as possible. Your rights under section 6 apply even if you did not note the damage.

5. Right of withdrawal

You have 14 days to withdraw, counted from the day you receive the goods. If an order arrives in several shipments, the period runs from the day you receive the last item. You do not have to give a reason.

How to withdraw: Tell us before the deadline in one of these ways:

• use the returns page in the web shop
• write to salg@boston.dk
• use the standard withdrawal form at the end of these terms.

It is enough that you send the message before the deadline. Simply refusing to accept the goods does not count as withdrawal.

Return: Send the goods back no later than 14 days after you notified us. You pay the return cost. Large machines cannot be sent by ordinary post because they travel on a pallet, so you book and pay the return freight with a carrier yourself.

Condition of the goods: You may examine and try the goods as you could in a physical shop. If they have been used beyond that, we may deduct the loss in value from your refund. Pack the goods properly, preferably in the original packaging.

Refund: We refund all payments no later than 14 days after we received your withdrawal notice, including the cost of the cheapest standard delivery. If you chose a more expensive delivery method we refund the standard cost only. We may wait until we have received the goods, or until you have documented that you sent them back. We refund to the same payment method you used, unless otherwise agreed.

6. Defects and complaints

Your statutory protection against defects is 5 years from delivery for our training machines (2 years for accessories with a shorter expected lifetime).

Report a defect within a reasonable time after you discovered it. A complaint made within 2 months is always in time.

If the goods are defective you may choose between repair and replacement, unless your choice is impossible or disproportionately expensive for us. Instead you may require a proportionate price reduction or cancel the purchase if repair or replacement is not possible, if we have not resolved the problem within a reasonable time and without significant inconvenience to you, or if the defect is serious.

You cannot cancel the purchase if the defect is insignificant. We cover reasonable freight costs for a justified complaint.

How to complain: Write to salg@boston.dk. State your order number and the machine's serial number and describe the fault. Photos or video are welcome.

7. Passing of risk

Risk passes to you only when you, or a person you have appointed, has received the goods. The carrier does not count as a person you have appointed.

8. Liability

We are liable under Norwegian consumer law. Faults caused by incorrect assembly, lack of maintenance or use contrary to the manual are not defects. If the fault is caused by our assembly or user instructions being inadequate, it is a defect. We do not limit our liability for personal injury or for damage caused intentionally or by gross negligence.

9. Personal data

We process your personal data in order to handle your order, in accordance with our privacy policy.

10. Complaints

If you are unhappy, write to us at salg@boston.dk first and we will find a solution.

If we cannot agree, you can take the matter to Forbrukertilsynet (forbrukertilsynet.no), and afterwards Forbrukerklageutvalget. If you live in another EU country you can also get free advice from the European Consumer Centre in your country.

11. Governing law

Norwegian consumer law applies to the purchase. You can always enforce your rights before the courts where you live.

Standard withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Boston Group A/S, Mileparken 22, 3rd floor, 2740 Skovlunde, Denmark, salg@boston.dk

I/we () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:

• Ordered on () / received on ():
• Order number:
• Consumer's name(s):
• Consumer's address:
• Consumer's signature (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

Questions? Write to salg@boston.dk.